Planning for peak season: Preparing higher ed staff and technologies for the months ahead

Late summer is often a time for sunny vacations and long weekends -- unless you work in a higher education business office. As students prepare to return to campus, higher ed offices are working two steps ahead to prepare for the onslaught of calls, emails, and paperwork. This free webinar from ECSI introduces tips and tools institutions can put in place now to ensure a smooth transition into fall and help staff manage the increasing volume of work.

In this session, University of Nevada Las Vegas (UNLV) will share successful strategies to help institutions provide excellent student experience during peak season - even when phones are ringing off the hook. 

Learning Objectives:

• Understand the trends and data (call volume, speed to answer, and more) to monitor from season to season
• Review top training tips to prepare your team
• Explore strategies for staff extension and augmentation for seasonal support